Frequently Asked Questions
Everything you need to know about your TONE by AMP experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return lightly used products within 30 days of delivery for a full refund or store credit.
Are TONE by AMP products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and are never tested on animals at any stage of production.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within 1 hour of placement if you need to make changes, and we will do our best to accommodate you.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay.
Are your products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, since everyone's skin is unique, we recommend performing a patch test on a small area before full application.